Royce Connect: Patient & Operations Platform

IS215 module project. The team picked Royce Dental, a Singapore dental chain, and framed the brief around two metrics dental chains track closely: no-show rate and recall conversion. The deliverable was a two-surface product: a patient mobile app for appointments and recall reminders, and an operations dashboard for managers to track retention by outlet and dig into no-show patterns.

I was project lead. Drove the proposal, the strategic analysis (SWOT, Porter's Five Forces, market sizing), the product framing, and most of the team's deck. Built across both surfaces with the team.